Mon-Fri, 10am-7pm, Sat. 10am-4pm, 190 Wilson Avenue, Toronto, ON M5M 4N7 | 416-481-2888

Spa Etiquette

Spa Etiquette

Thank you for visiting Redwood Medi Spa & Wellness. The following information is intended to make your visit as seamless and enjoyable as possible:


Reservations are recommended for all medi spa treatments. You can call 416-481-2888 to schedule an appointment, or you can use our Request Appointment form online.


We request the courtesy of a 72-hour cancellation notice on all medi spa packages and group bookings, a 24-hour notice on all medi spa services. Any missed appointments or appointments cancelled less than 24 hours in advance will be charged 50% of the treatment or package rate after a first warning. Arriving late may require us to cancel or reduce the length of service with full charges applied.  This policy has been established to ensure that our medical aestheticians are compensated for the time they set aside for our clients and their guests ahead of other clients. Without proper notice of cancellation, Redwood Medi Spa & Wellness Centre will be unable to rebook these appointments with other clients. We appreciate your co-operation and understanding of this policy.

No Shows

Clients who fail to show for a service will be asked to provide 50% of payment upfront when they are booking their next service – no exceptions will be provided.

Upon Arrivals

Please arrive 20 minutes prior to your appointment. This will allow time to change if necessary, complete paperwork and enjoy a beverage depending to begin your medi spa experience. Arriving late will simply limit the time for your treatment. To avoid inconveniencing other clients, all treatments will end at the scheduled time.

Gift Cards

A Redwood Medi Spa & Wellness gift card is the ideal gift for your loved ones. They are available for Spa Journeys or individual treatments. Simply select the dollar amount and we can help you choose the right gift.


The Spa is a place for peace and serenity. We respectfully request that during your visit you turn off all electronic devices, including cell phones.


Our goal is to deliver result-driven, relaxing treatments. Gratuity is recommended for excellent experiences.


For your convenience, Redwood Medi Spa & Wellness accepts cash, Debit, Visa and MasterCard.

Medi Spa Products

Beautiful skin starts with healthy skin. To maintain and improve skin health, extend Redwood experience at home, an effective, professional pharmaceutical skincare regimen is essential.

The Image Skincare system is available at Redwood. A simple, customized homecare regimen for your specific skincare goals will be prescribed.

The 1-2-3 Daily Basic Image Skincare Regimen




1. Cleanse

1. Cleanse

Eye/lip treatment

2. Correct/Anti-age

2. Correct/Anti-age


3. Prevent

3. Repair



Unopened Products may be exchanged or returned for a store credit with original sale receipt within 2 weeks of purchase. If the product is used or the package is opened in any way, a 50% re-stocking fee will be charged. If you feel that you have had an adverse reaction to any product, a return for full store credit may be allowed if you come to the office and allow us to evaluate your reaction.